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書況補充說明: B自然泛黃書斑、髒污。
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[商品主貨號] U102089748
[代售商品編號] 101303800319
[ISBN-13碼] 9780143118442
[ISBN] 0143118447
[作者] Stone, Douglas/ Patton, Bruce/ Heen, Sheila/ Fisher, Roger (FRW)
[出版社] Penguin Books
[出版日期] 2010/11/02
[內容簡介] (出版商制式文字, 不論標題或內容簡介是否有標示, 請都以『沒有附件、沒有贈品』為參考。)
The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving)
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